How we use your data

Privacy & Cookie Policy

Effective Date: 24/06/2023

At Flow Plumbing & Heating Ltd, we understand the importance of your privacy and the protection of your personal information. This Privacy/Cookie Policy outlines how we collect, use, and safeguard the data obtained through our website and services. By accessing our website or using our services, you consent to the terms described herein.

  1. Collection of Personal Information

1.1 Information You Provide: When you interact with our website or communicate with us, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, and other relevant contact details. This information is necessary to provide you with the services you request and to improve your experience with Flow Plumbing & Heating Ltd.

1.2 Automatic Information: We may collect certain information automatically when you visit our website. This information may include your IP address, browser type, operating system, referring URLs, and other technical data. We may also use cookies and similar technologies to enhance your browsing experience and collect data for marketing and analytics purposes.

  1. Use of Personal Information

2.1 Providing Services: We use the personal information you provide to respond to your inquiries, fulfill your requests, and deliver the services you have requested from Flow Plumbing & Heating Ltd.

2.2 Marketing and Analytics: We may use cookies and similar technologies to collect data for marketing and analytics purposes. This data helps us improve our website, tailor our marketing efforts, and provide a better user experience. We may use third-party services, such as Google Ads, to assist us in analyzing and optimizing our marketing campaigns.

2.3 Communication: With your consent, we may use your contact information to send you promotional materials, newsletters, or other communications related to our services. You have the option to opt out of receiving such communications at any time.

  1. Disclosure of Personal Information

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in providing and improving our services. These providers may have access to your personal information solely for the purpose of performing tasks on our behalf and are obligated to maintain its confidentiality.

3.2 Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests, such as a court order or government investigation.

  1. Data Security

Flow Plumbing & Heating Ltd implements appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet or storage system can be guaranteed as 100% secure.

  1. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, update, or delete it. If you wish to exercise any of these rights or have any questions regarding our Privacy/Cookie Policy, please contact us using the information provided in Section 7.

  1. Cookie Policy

6.1 Cookies: Cookies are small text files that are placed on your computer or device by websites you visit. We use cookies to enhance your browsing experience, analyze website traffic, and personalize content.

6.2 Cookie Choices: By using our website, you consent to the use of cookies as described in this policy. You can adjust your browser settings to refuse cookies or provide alerts when cookies are being sent. However, please note that blocking or disabling cookies may impact the functionality of our website.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy/Cookie Policy or the handling of your personal information, please contact us.

Please allow a reasonable time for us to respond to your inquiries.

  1. Changes to this Policy

We reserve the right to modify or update this Privacy/Cookie Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

By using our website or services after the effective date of any updates, you acknowledge and accept the revised Privacy/Cookie Policy.